Conception to Delivery

Telephone Information Masters Ltd listens to client needs. We spend time understanding how an organisation is structured then design databases and Graphical User Interface to manage that data. If required we have a large call centre that can manage any customer contact requirements. Often organisations have grown organically, maybe through acquisition, and information management is not as efficient as it could be. We can help. Ours in not an off the shelf solution but made to fit your organisation. Quickly and carefully crafted in Devon.

We work closely with clients to understand their needs but also recommend how systems could be designed differently to help serve them better.

HOW WE CAN HELP YOU?

Traveline

Answering to the Nation

Traveline is a national organisation that operates on a single number and is promoted on almost every bus stop in the UK and associated paper timetables. We answer all the calls.

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Customer Services

Helping Organisations Answer

Designing systems for the management of Customer Service contacts from scratch. Provide training and assisting in implementation. Optionally we can manage all customer contacts. Providing clear, attractive, on-line reports on all activity.

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Wiltshire Demand Responsive

Buses on Demand

Since 2004 we have managed the Demand Responsive bus that Wiltshire operates in the Vale of Pewsey. The services provide door to door transport for anyone living, working and visiting these areas.

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Cumbria Transport Data

Managing All Public Tranports Data

Ferries, bus and trains, we co-ordinate all the timetable data and prepare it for stakeholders for output to stakeholders in standard ATCO/CIF files. Two or three times a week we upload new or corrected datasets into the National Traveline database.

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Wild West Net

Rural Interent

Until 2016 we provided a large geographic area with wireless broadband. We installed and maintined the network and also managed the customer service.

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Chulmleigh Hardware

Household Goods to the Nation

For many years we directly operated a large, 30,000 items for sale, household supply website. We gathered huge experience in both managing large datasets and excellent customer services.

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Greenline Coaches

Front Line Call Answering

Travel in comfort with Green Line in Bedfordshire, Buckinghamshire and London. Tickets prices for travel here, and find all the information you need to make travelling with us a breeze!

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